Michelle Ball

Director of Business Operations

Michelle brings over 20 years of experience in the construction industry, blending operational expertise with strong financial oversight and a deep commitment to supporting and empowering people. Since joining Schaefer in 2018, she has been a driving force in fostering a positive workplace culture, strengthening employee engagement, and enhancing HR and financial processes across both the Louisville and Tampa offices.


With a background in human resources, accounting, and administrative leadership, Michelle oversees a wide scope of operations with a people-first approach. She plays a pivotal role in employee relations, talent development, payroll, benefits administration, compliance, and financial management, ensuring both employees and the business have the resources and support they need to succeed.


Recognized for her attention to detail, collaborative style, approachable demeanor and solutions-oriented mindset, Michelle is the trusted point of contact for HR, business operations, and finance. Whether guiding staff through complex workplace matters, refining policies, managing compliance requirements, or ensuring financial accuracy, she works to keep all aspects of the business running smoothly.


By connecting operational needs with sound financial practices, Michelle helps drive efficiency, accountability, and long-term growth. Her leadership ensures Schaefer remains not only a thriving business, but also a workplace where people feel valued, supported, and proud to be part of the team.